General Terms and Conditions with Customer Information

1. Scope of Application
2. Conclusion of Contract
3. Right of Withdrawal/Cancellation
4. Prices and Payment Conditions
5. Delivery and Shipping Conditions
6. Liability for Defects
7. Applicable Law/Place of Jurisdiction
8. Information on Online Dispute Resolution

1. Scope of Application

1.1. These General Terms and Conditions (hereinafter "GTC") of NORFRI Futtermittelh. GmbH (hereinafter "Seller"), apply to all contracts concluded between a consumer or entrepreneur (hereinafter "Customer") and the Seller regarding the goods and/or services presented by the Seller in its online shop. The inclusion of the Customer's own terms and conditions is hereby rejected, unless otherwise agreed.

1.2. These Terms and Conditions apply accordingly to the purchase of vouchers, unless expressly agreed otherwise.

1.3. A consumer within the meaning of these Terms and Conditions is any natural person who concludes a legal transaction for purposes that are not part of their business. An entrepreneur within the meaning of these Terms and Conditions is any natural or legal person or a partnership with legal capacity that concludes a legal transaction for purposes that are part of their business.

2. Conclusion of Contract

2.1. The product descriptions contained in the Seller's online shop do not constitute binding offers on the part of the Seller, but rather serve to submit a binding offer by the Customer.

2.2. The Customer can submit the offer via the online order form integrated into the Seller's online shop. After entering their personal data, the Customer submits a legally binding contractual offer with regard to the goods and/or services contained in the shopping cart by clicking the button that completes the order process.

2.3. The seller may accept the customer's offer within five days,

- by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby receipt of the order confirmation by the customer is decisive, or
- by delivering the ordered goods to the customer, whereby receipt of the goods by the customer is decisive, or
- by requesting payment from the customer after placing the order.

If several of the aforementioned alternatives apply, the contract is concluded at the time one of the aforementioned alternatives first occurs. If the seller does not accept the customer's offer within the aforementioned period, this shall be deemed a rejection of the offer, with the consequence that the customer is no longer bound by their declaration of intent.

2.4. If the customer selects "PayPal Express" as the payment method during the online ordering process, they also issue a payment order to their payment service provider by clicking the button that completes the ordering process. In this case, the seller hereby declares, in deviation from section 2.3, that they accept the customer's offer at the time the customer initiates the payment transaction by clicking the button that completes the ordering process.

2.5. The period for accepting the offer begins on the day after the customer submits the offer and ends on the expiry of the fifth day following the submission of the offer.

2.6. When submitting an offer via the seller's online order form, the contract text is saved by the seller and sent to the customer in text form (e.g., email, fax, or letter) after the order has been submitted, along with these General Terms and Conditions. In addition, the contract text is archived on the seller's website and can be accessed free of charge by the customer via their password-protected customer account by entering the relevant login data, provided that the customer has created a customer account in the seller's online shop before submitting their order.

2.7. Before submitting a binding order via the seller's online order form, the customer can continuously correct their entries using the usual keyboard and mouse functions. In addition, all entries are displayed again in a confirmation window before the binding order is submitted and can also be corrected there using the usual keyboard and mouse functions.

2.8. Only German is available for the conclusion of the contract.

2.9. Order processing and contact are generally carried out via email and automated order processing. The customer must ensure that the information he provides for order processingThe customer must ensure that the email address provided is correct so that emails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

3. Right of Withdrawal / Cancellation

Consumers generally have a right of withdrawal / cancellation. Further information can be found in the seller's cancellation policy.

4. Prices and Payment Terms

4.1. The prices stated by the seller are total prices and include statutory sales tax. Any additional delivery and shipping costs will be stated separately in the respective product description.

4.2. The customer has various payment options available, which are listed in the seller's online shop.

4.3. If the credit card payment method is selected, the invoice amount is due immediately upon conclusion of the contract. Credit card payments are processed in cooperation with secupay AG, Goethestr. 6, 01896 Pulsnitz (www.secupay.de), to which the seller assigns its payment claim. secupay AG collects the invoice amount from the customer's specified credit card account. In the event of an assignment, payments can only be made to secupay AG with debt-discharging effect. The credit card is charged immediately after the customer submits the order in the online shop. Even if the payment method selected is credit card payment via secupay AG, the provider remains responsible for general customer inquiries, e.g., regarding goods, delivery times, shipping, returns, complaints, cancellation notices and returns, or credit notes.

4.4. If the payment method selected is "PayPal," payment processing will be carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. This requires, among other things, that the customer opens a PayPal account or already has such an account.

4.5. When paying by invoice via "PayPal Invoice," payment is processed by PayPal.
The purchase price  is due after delivery of the goods and must be paid to PayPal within 30 days of receipt of the invoice, unless a different payment deadline is specified.
Purchase on account requires a successful credit check by PayPal.
If the customer is permitted to purchase on account after a credit check, the seller assigns its claim to PayPal; therefore, payment can only be made to PayPal with debt-discharging effect.
The remaining contractual relationship as well as rights and obligations towards the seller and the seller remain unaffected by this payment method.
In all other respects, the General Terms and Conditions for the use of PayPal's purchase on account apply:https://www.paypal.com/at/webapps/mpp/ua/legalhub-full?locale.x=de_AT

5. Delivery and Shipping Conditions

5.1. Goods will be delivered to the delivery address provided by the customer, unless otherwise agreed. When processing the transaction, the delivery address provided by the seller during order processing is decisive. Exception: If PayPal is selected as the payment method, the delivery address provided by the customer to PayPal at the time of payment is decisive.

5.2. If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment. This does not apply if the customer effectively exercises their right of withdrawal, if they are not responsible for the circumstances that led to the impossibility of delivery, or if they were temporarily prevented from accepting the offered service, unless the seller had notified them of the service a reasonable time in advance.

5.3. Self-collection is not possible for logistical reasons.

6. Liability for Defects

If there is a defect in the purchased item, the statutory provisions apply.

7. Applicable Law / Place of Jurisdiction

7.1. Austrian law shall apply to all disputes arising from this contract, including the validity of the contract itself, to the exclusion of the conflict of law provisions and the UN Convention on Contracts for the International Sale of Goods. With regard to consumers, mandatory provisions granted to them by the law of the country in which they have their habitual residence remain unaffected.

7.2. If the customer is an entrepreneur within the meaning ofSection 1.2, the exclusive place of jurisdiction shall be the place of business of the seller.

8. Information on Online Dispute Resolution

The EU Commission's online dispute resolution platform can be accessed online at the following link: https://ec.europa.eu/odr

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.