Cancellation Policy

Consumers have a right of cancellation for contracts for the delivery of goods in accordance with the following provisions.
Consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.

Right of Cancellation

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of cancellation, you must notify us (NORFRI Futtermittelh. GmbH, Siehdichfürstrasse 38, 2231 Strasshof, Austria, Tel: +43 (0)678 / 680 17 72, Email: info@futterscheune.shop) of your decision to withdraw from this contract by means of a clear statement (e.g., letter, email). You may use the attached sample withdrawal form, but this is not mandatory.

You can also fill out and submit the sample withdrawal form or another clear statement on our website futterscheune.shop If you make use of this option, we will immediately send you a confirmation (e.g., by email) of receipt of such a cancellation.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of Cancellation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; Under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. We will bear the costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.

Exclusion or premature expiration of the right of withdrawal:

The right of withdrawal does not apply to contracts

- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;

for the delivery of goods whose price depends on fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods that, for reasons of health protection or Hygiene are not suitable for return if their seal has been removed after delivery;

The right of withdrawal does not apply to consumers who are not members of a member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

Link to the withdrawal form